Return Policy

This return policy is valid for the countries: United Kingdom

You have the right to return 30 days after the arrival of your order. We accept returns for both defective and non-defective products.

The products can be easily returned. The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product.

Return labels can be requested by sending us an e-mail at support@sereneliving.store. Once we send them digitally, you can download and print them to add them to the return package. There is no restocking fee charged to customers.

Note: Only products in NEW* condition can be returned. We reserve the right to refuse a return with traces of use.

*New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

We comply with all relevant law regarding returns and refund.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.